Ntisa (“we”, “us” or “our”) is an online retail management system that makes it easy for merchants to present their goods and services for sale to customers, process orders from customers and accept payments from users or customers.
We are an independent service provider for all purposes, providing this website and our services on an independent service provider basis. We do not endorse, have control or assume the liability or legality for the products or services that are paid for with our service. We do not guarantee any user’s identity and cannot ensure that a buyer or seller will complete a transaction.
Our website and services are not directed to children under 18. We do not knowingly transact or provide any services to children under 18.
We are to take 10% commission on any transaction done through our platform
If you believe that an unauthorized or otherwise problematic transaction has taken place, you agree to notify us immediately, to enable us take action to help prevent financial loss.
All claims against us related to payments should be made within 30 (thirty) days after the date of such payment. It will be taken that you waive all claims against us, to the fullest extent of the law after the said period of time.
If you enter into a transaction with a third party or a merchant on our platform and have a dispute over the goods or services you purchased, we have no liability for such goods or services. Our only involvement with regard to such transaction if they were done online is providing a platform through which payment was made.
We may intervene in disputes between users and merchants concerning payments but have no obligation to do so.
Your transaction ID and/or transaction details will be required to resolve all disputes.
We ensure our merchants are reliable and do everything they can to fulfil your orders as quickly as possible. However, sometimes merchants receive very large number of orders, or drivers get stuck in heavy traffic which unfortunately might cause delays. If your order has passed the estimated time of delivery, you can call the merchant or affiliated delivery provider to find out the reason for the delay or contact us and we will follow up on what is going on.
If you would like to cancel an order after placing it, please call the merchant directly to check the status of your order. If your order has been dispatched, we will be unable to cancel the order. However, if your return request meets Ntisa return criteria, your return will be validated, and a new order will be sent to you. You can initiate a return within 7days after receiving your order. You can initiate a return if you receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. FOOD AND DRINKS ARE NOT ELIGIBLE FOR RETURN.
By placing an order through our mobile app or making payment on our website, you enter into an agreement with Ntisa with respect to the processing of that order and transaction. If you are paying online, Ntisa is also responsible for any refunds. However, you agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering or payment. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
Refunds are processed within 5-10 business days. Business days are from Mondays to Fridays and do not include Weekends or Public Holidays.
You are independently responsible for complying with all applicable laws related to your use of our website and services. However, by accessing or using Ntisa, you agree to comply with the terms and conditions of our Acceptable Use Policy which you can read on our Acceptable Use Policy page.
WE TRY TO KEEP NTISA AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT AT YOUR OWN RISK.
OUR WEBSITE, MOBILE APPLICATION AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS, IMPLIED AND/OR STATUTORY WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NTISA MAKES NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM NTISA, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR ITS OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "NTISA PARTIES") SHALL CREATE ANY WARRANTY.
IN NO EVENT WILL ANY OF THE NTISA PARTIES BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR (B) ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT OF THE TRANSACTION (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF REVENUES, LOST PROFITS, LOSS OF GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH NTISA’S WEBSITE OR SERVICES (INCLUDING, WITHOUT LIMITATION, USE, INABILITY TO USE, OR THE RESULTS OF USE OF NTISA’S WEBSITES OR SERVICES), WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any Ntisa Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the Ntisa’s Party's liability shall be the minimum permitted under such applicable law.