FAQ

General

  • What is ntisa?

    ntisa is a simple retail business application designed to aid small businesses manage their day-to-day transactions in a lean, efficient manner. ntisa takes away the hassles of sales, order management, purchasing, inventory and customer relationship management plaguing most small businesses by presenting these features in an affordable, user-friendly application

  • Will I be able to install the Customer App on Windows and BlackBerry devices?

    Sorry, ntisa customer app is available only for iOS and Android devices.

  • Do I have to pay to start using the app?

    No, ntisa customer app is a free app. All features within the app are also free.

Using ntisa

  • How does it work?

    You can order on the ntisa customer app, available on iOS and Android. Simply add your delivery address to find all services in your area, choose any ntisa service you desire, select preferred merchant and place your order.

    When the merchant receives your order, they’ll get to work preparing your order and then carefully package it. As soon as it's all ready to go, a dispatch rider will pick it up and bring it to you.

    If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.

  • What kind of services are listed on ntisa app?

    The service categories listed on the app are Food, Fashion, Electronics, Groceries, Dispatch and Drinks.

    We sought merchants registered on our platform based on their service category and list the services closest to your delivery area. This can range from a top neighbourhood restaurant to a well-regarded grocery store.

  • What times can I order for?

    Different merchants will have different opening times. Visit the app to see which merchants are available in your area.
  • How is the order delivered to me?

    When you’ve placed your order, the merchant receives the order to prepare and package. As soon as it is ready, a dispatch rider will bring it to your delivery address.
  • Can I place orders in advance?

    For Pickup orders, Yes! You can. For delivery orders, you can choose any delivery time based on the merchants' delivery windows.

Questions about my order

  • What if something is wrong with my order?

    We have a dedicated team that looks after your entire shopping experience, from the moment you place an order to when it gets delivered to you.

    However, we do understand that sometimes things might go wrong. If this is the case, You can contact us at support@ntisalimited.com.

  • What if my order is late?

    Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively contact you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
  • What if I’m not around when my rider arrives?

    If you think you won’t be at the delivery address in time to receive your order, please inform us through support@ntisalimited.com. Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service Team will try and reach you via phone and email. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it is always a good idea to double-check your contact and delivery address details.
  • Is there a limit to how many orders I can place?

    No. You can place as many orders as you like.

How do fees work on ntisa?

  • Delivery fee

    For some of our Merchants, the closer you are to the merchant store, the lower your delivery fee. However, some of the merchants use their own dispatch riders. In that case, the merchant sets its own delivery fee.
  • Processing fee

    A processing fee of N100 is charged on every online order placed via the ecommerce app.

Subscribing to ntisa

  • How do I subscribe as a Merchant?

    All you need do is to check the Pricing plans on the Home page and select your preferred subscription plan.
    If you need help, we have a dedicated team that will assist you in setting up your account and upload your products.
  • How do I renew my subscription?

    Go to the Subscription page , select your preferred subscription plan and subscribe.

Complaints

  • Complaints about a Rider

    If you had an issue with one of the dispatch riders you would like to let us know about, please provide us with the following details in an email to support@ntisalimited.com :

    • a short description of the incident;
    • location of the incident (town/city and street);
    • time and date of the incident (the more specific, the better);
    • whether this was a biker/Car; and
    • anything else that can help us to identify the rider.

    We will investigate the matter and a member of our team will reach out to you.

  • What will happen if I have an outstanding query or complaint?

    Our Customer Service Team is dedicated to support our customers with any outstanding queries or complaints. We assure you that all outstanding queries and complaints will be dealt with promptly.
  • How can I keep in touch with you?

    We have a dedicated team in place to support our customers, merchants and partners/resellers. Please send an email to support@ntisalimited.com, or you can send a message in-app or via Twitter and Facebook.

Anything else?

  • Is there a ntisa app?

    Yes! There is. Our customer app is available free on the App Store and Google Play.
  • How do I manage my subscription?

    Go to Subscription page on your Merchant portal – you’ll be able to change your subscription payment method, see your next payment date and more.
  • What are the specifications for the printers being recommended for the Point-of-sales App?

    - 80mm or 58mm, USB + Serial / Bluetooth / LAN Interface / Wi-Fi
    - Good performance and cost effective
    - Low noise, high speed printing at 200mm/s
    - Compactible with ESC/POS command
    - Various character sets (include GB 18030) and 68 international languages
    - Supports character enlargement, bold, underline, line spacing and character spacing
    - Built-in buffer, printing data could be received when printing
    - Supports different density bitmap and download graphics printing
    - Integration of main board and interfaces achieves high reliability and integration
  • Can you recommended some Printers for the Pos App?

    - POS-8001LD 80mm thermal printer(80mm Mini Wireless Portable Bluetooth Thermal Printer Receipt)
    - Xprinter Mobile Bluetooth Mini Receipt Printer 58mm
    - Veeda Thermal Receipt Printer R7.