FAQ

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General

  • What is ntisa?

    ntisa is a simple retail business application designed to aid small businesses manage their day-to-day transactions in a lean, efficient manner. ntisa takes away the hassles of sales, order management, purchasing, inventory and customer relationship management plaguing most small businesses by presenting these features in an affordable, user-friendly application

  • Will I be able to install the Customer App on Windows and BlackBerry devices?

    Sorry, ntisa customer app is available only for iOS and Android devices.

  • Do I have to pay to start using the app?

    No, ntisa customer app is a free app. All features within the app are also free.

Using ntisa

  • How does it work?

    You can order on the ntisa customer app, available on iOS and Android. Simply add your delivery address to find all services in your area, choose any ntisa service you desire, select preferred merchant and place your order.

    When the merchant receives your order, they’ll get to work preparing your order and then carefully package it. As soon as it's all ready to go, a dispatch rider will pick it up and bring it to you.

    If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.

  • What kind of services are listed on ntisa app?

    The service categories listed on the app are Food, Fashion, Electronics, Groceries, Dispatch and Drinks.

    We sought merchants registered on our platform based on their service category and list the services closest to your delivery area. This can range from a top neighbourhood restaurant to a well-regarded grocery store.

  • What times can I order for?

    Different merchants will have different opening times. Visit the app to see which merchants are available in your area.

  • How is the order delivered to me?

    When you’ve placed your order, the merchant receives the order to prepare and package. As soon as it is ready, a dispatch rider will bring it to your delivery address.

  • Can I place orders in advance?

    Yes, you can schedule your orders for a future date.

Questions about my order

  • What if something is wrong with my order?

    We have a dedicated team that looks after your entire shopping experience, from the moment you place an order to when it gets delivered to you.

    However, we do understand that sometimes things might go wrong. If this is the case, You can contact our support Team.

  • What if my order is late?

    Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively contact you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.

  • What if I’m not around when my rider arrives?

    If you think you won’t be at the delivery address in time to receive your order, please inform our custpmer support team. Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service Team will try and reach you via phone and email. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it is always a good idea to double-check your contact and delivery address details.

  • Is there a limit to how many orders I can place?

    No. You can place as many orders as you like.

How do fees work on ntisa?

  • Delivery fee

    Cost of delivery is based on a lot of different things like distance, weight and size of goods being delivered

Subscribing to ntisa

  • How do I subscribe as a Merchant?

    All you need do is to check the Pricing plans on the Home page and select your preferred subscription plan.
    If you need help, we have a dedicated team that will assist you in setting up your account and upload your products.

  • How do I renew my subscription?

    Go to the Subscription page , select your preferred subscription plan and subscribe.

Complaints

  • Complaints about a Rider

    If you have any issue with one of the dispatch riders you would like to let us know about, go to the Report an Issue section on the Customer App and provide the following details:

    • a short description of the incident;
    • location of the incident (town/city and street);
    • time and date of the incident (the more specific, the better);
    • anything else that can help us to identify the rider.

    We will investigate the matter and a member of our team will reach out to you.

  • What will happen if I have an outstanding query or complaint?

    Our Customer Service Team is dedicated to support our customers with any outstanding queries or complaints. We assure you that all outstanding queries and complaints will be dealt with promptly.

  • How can I keep in touch with you?

    We have a dedicated team in place to support our customers, merchants and partners/resellers. You can reach us via call, whatsapp, facebook and instagram.

FAQs for RIder App

  • How can I reset my login password/token?

    Contact our support team for assistance.

  • How can I get an order?

    Login to the Ntisa Rider App with your lastname and Token. You will receive notifications to accept new orders near you on your device. You can also be assigned orders by the Admin.

  • How can I get the pickup/delivery addresses after accepting an order?

    You will see the address of the Pickup location & Delivery Location. This is also linked to Google Map which you can use for navigation.

  • How can I complete my order/trip?

    After you have accepted an order, the customer should provide you with Pickup code at the pickup location and ordercode at the delivery location to confirm delivery completion.

  • When and How often do i get paid?

    Riders will get paid weekly(Monday) after we have confirmed your weekly remittance payment.

  • What if the sender or receiver is not available during the pickup or delivery of the parcel?

    Riders are strongly advised to call senders/receivers prior to pickup/delivery to ensure that they are available in order to avoid making a wasted trip.

  • Can I change the pickup and delivery time with the customers

    Please do not change any details with the customer as this will cause them inconvenience. Please do not accept the delivery request if you are unable to complete the job within the time frame. If customer requests for a reschedule, kindly contact our customer service for further assistance.

  • What if I lost/damage the package while delivering?

    The rider takes full responsibiltity for all items during delivery

  • How can I contact the customer?

    When you accept an order or an order is assigned to you, you will see contact details of the sender and receiver on the Rider App.

  • I am not getting notifications on my phone to let me know there's a new order available, what do I do?

    "There can be one/more reasons why you are not getting order notifications, See some of them below:
    i. The Ntisa Rider App is not granted all necessary permissions on your device.
    ii.Your device does not have an internet connection
    iii.Your device's GPS location service is disabled.
    iv. You are logged out of the Rider App
    v. Your account has been suspended due to payment default/breach of contract.
    Contact our support Team for assistance

  • How do I know how much I've earned

    The Ntisa Rider App has a Payment Page where you will see your Total earnings from inception, Total earnings Month-To-Date, Aamount Due to Ntisa(amount to be remitted to Ntisa by rider for cash payment orders), Amount Due to Rider(amount to be remitted to the Rider by Ntisa for card payment orders)

  • Who do I contact if I Need help?

    You should contact our Support Team via phonecall 01-6369999 or via whatsapp 08029450398

Anything else?

  • Is there a ntisa app?

    Yes! There is. Our Ntisa App is available free on the App Store and Google Playstore.

  • How do I manage my subscription?

    Go to Subscription page on your Merchant portal – you’ll be able to change your subscription payment method, see your next payment date and more.

  • What are the specifications for the printers being recommended for the Point-of-sales App?

    - 80mm or 58mm, USB + Serial / Bluetooth / LAN Interface / Wi-Fi
    - Good performance and cost effective
    - Low noise, high speed printing at 200mm/s
    - Compactible with ESC/POS command
    - Various character sets (include GB 18030) and 68 international languages
    - Supports character enlargement, bold, underline, line spacing and character spacing
    - Built-in buffer, printing data could be received when printing
    - Supports different density bitmap and download graphics printing
    - Integration of main board and interfaces achieves high reliability and integration

  • Can you recommended some Printers for the Pos App?

    - POS-8001LD 80mm thermal printer(80mm Mini Wireless Portable Bluetooth Thermal Printer Receipt)
    - Xprinter Mobile Bluetooth Mini Receipt Printer 58mm
    - Veeda Thermal Receipt Printer R7.